Privacy
What this website does with your information
For adults across Ontario living with trauma, anxiety or burnout that talking alone hasn't shifted. Online therapy with Anjana Iyer, Registered Psychotherapist.
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CRPO #17275Registered
Short version: what you send through the booking page or the call-back form reaches me and is kept in my own records so none of it gets lost, only I can open them, and the only tracking here counts visits and ad clicks.
Start with a conversation
Fifteen minutes tells you more about whether someone is right for you than another evening of comparing profiles.
Fifteen minutes, free, with nothing to prepare and no obligation to book sessions.
What the form collects
The form on the talk with Anjana page asks for four things:
- Your name, so I know who I am writing back to.
- An email address or a phone number, so I have a way to answer. One of the two is enough.
- The times of day that suit you, so I can offer you one.
- A sentence about what is bringing you, which is optional.
What you send goes two places, both of them mine. It is emailed, straight from my own practice email account through Google, to me and to the small number of people who help me keep an eye on enquiries so that none of them sits unread. It is not handed to an outside form or marketing service on the way.
It is also saved to my own enquiry list, a database that belongs to this practice and holds nothing else. That exists so a message cannot quietly get buried in an inbox, which is the way enquiries normally go missing. Reaching it needs a password that only I have, it is never shown anywhere on this website, and no search engine can see it.
I keep an enquiry while I am still answering it and for a reasonable time after, in case you come back. You can ask me to delete it at any point and I will, which removes the record rather than hiding it. If you never become a client, there is no reason for me to hold on to it indefinitely and I do not.
The site briefly holds the network address your submission came from, in memory only, so that one script cannot send the form hundreds of times. It is never written down, it is not in the email, and it is not in the enquiry list.
I use what you send to reply to you and to arrange a call, and for nothing else. I do not add you to a mailing list, I do not sell it, and nobody outside the people who answer these enquiries with me ever sees it.
When you book online
The booking page asks for your name, email address and phone number, and that you live in Ontario, because that is where I am registered to practise. For a paid session it also asks for your date of birth, and optionally your pronouns and a home address for your receipts, because a session starts a clinical record and I need to know exactly who I am working with. There is a space to tell me what is bringing you, which is optional.
Your booking is saved in my own booking list, in the same database as enquiries, behind the same password. It is also added to my Google Calendar with you invited, which is how you get the calendar invite and, for video appointments, the link. That means Google holds the calendar entry, as it does for any appointment in my calendar. The entry has your contact details and anything you wrote, so if you would rather keep something for the session itself, leave the box blank.
You get a confirmation email with a private link to cancel. Cancelling removes the appointment from my calendar. As with enquiries, you can ask me to delete your booking and the details you gave at any time, and I will remove the record.
The form is not a confidential clinical channel
Email is ordinary email. It travels across services I do not control and it sits on a mail server. It is fine for a name, a number and a sentence. It is the wrong place for your history, your diagnosis, your medication, or the detail of what happened to you.
Please leave all of that for the call, where the conversation is private and covered by the same confidentiality as a session. If you have already written more than you meant to, say so and I will delete the email.
Analytics and advertising
This site uses Google Analytics 4 to count visits and see which pages get read. It also carries a Google Ads conversion tag, which tells me when an ad click led to someone tapping the phone number or sending the free-call form. Neither one tells me who you are.
Because this is a health website, two settings are deliberately switched off. Ad personalisation is off and Google signals are off, so your visit is not tied to a signed-in Google account and you are not added to a remarketing list. Analytics storage is on, which is what lets Google Analytics recognise a returning browser.
What gets sent is the page you were on and which contact link you tapped. What never gets sent is your name, your email address, your phone number, or anything you typed into the form.
How far down a page people read before they leave is measured by PostHog, a web analytics service. It is set up with no session recording, no automatic capture of clicks or typing, and no personal profiles, so it sees a page address and a percentage.
The site is hosted by Vercel. Like any web host, their servers see the requests your browser makes in order to answer them.
Cookies, in plain terms
A cookie is a small file a website leaves in your browser so it can recognise that browser again later. The only cookies set here are the Google Analytics and Google Ads ones described above. There is no login, no basket, and no advertising network following you from site to site.
You can block or delete cookies in your browser settings, and every page here still works. A private or incognito window keeps you out of these counts too.
Clinical records are a separate thing
I am a Registered Psychotherapist with the College of Registered Psychotherapists of Ontario, registration 17275. That makes me a health information custodian under Ontario’s Personal Health Information Protection Act, 2004, usually shortened to PHIPA.
PHIPA covers the records of people I actually work with: what we discuss in sessions, my clinical notes, and anything you give me once you are a client. Those records are handled separately from this website. They are not on this server and they never appear here. I keep them for as long as my college and Ontario law require, and I discuss how they are kept, and the narrow situations where the law requires me to disclose something, with every client before we begin.
A message sent through the form is not a clinical record. It is an enquiry from somebody who may or may not become a client, and it is treated as one.
Asking what I hold
You can ask me what I have from this website, ask me to correct it, or ask me to delete it. Email anjanapsychotherapy@gmail.com or call +1 (647) 294-9123. It helps if you can say roughly when you wrote in, so I can find the right message.
If you have a question about any of this before you use the form, ask it on the call. There is no wrong question here.
Last updated 17 October 2026.
Ask me anything about this on the call
Or leave your name and a time that suits you on the booking page and I will come back to you.
Free, fifteen minutes, no obligation to book sessions.